Need to make a claim?
We’re Here To help.
You will find all the details on how to make a claim here for the different policies available with Trinity or through our network of trusted partners.
Making a claim on your Military Kit, Contents and Personal Possessions Insurance
You can report your claim using the online form via the link below. Alternatively you can:
Call: 0808 175 4908 (freephone)
Call: +44 808 175 4908 (if calling from overseas)
Email: TRIclaims@tmhcc.com
If emailing please include your policy/membership number, date of loss and a claim description.
You will find your policy numbers on your documents.
**Access to this Portal is provided by Tokio Marine HCC, our third-party insurance partner. For information about how they process your personal data please review their Privacy Notice here.
Making a claim on your Buildings and Contents Insurance
To make a claim please find below the ways to contact the claims team:
Call: 0808 175 4908 (freephone)
Call: + 44 808 175 4908 (if calling from overseas)
Email: TRIclaims@tmhcc.com
For Family Legal Expenses Claims
Call: 0344 770 1040
For Home Emergency Claims
Call: 01384 884040
Making a claim on your Personal Accident Insurance
To make a claim, please see the details below:
Call: +44 (0) 345 841 0059
Email: uk.claims@chubb.com
You can also start your claim online in the Chubb Claims Portal on the link below:
Making a claim on your Military Adventurous and Group Travel Insurance?
For non-medical emergency assistance claims, all claims and correspondence relating to this insurance should be addressed to:
Travel Claims Department, PJ Hayman & Company Ltd, Stansted House, Rowlands Castle, Hampshire PO9 6DX
Email: claims@pjhayman.com
Telephone: 02392 419 879
MEDICAL ASSISTANCE (24 HOUR) HELPLINE
If an insured person suffers illness or injury which requires hospitalisation whilst on a covered trip the insured person must ring the telephone number provided below, which is also shown in the schedule, before seeking treatment.
In the event of a medical emergency contact Healix
Telephone +44 (0) 208 608 4254
Email: PJHaymanSompo@healix.com
Making a claim on your travel insurance?
There are a few travel insurance policies through our network of trusted partners. Please see the contact details below for each one.
*Columbus Direct
Call: +44 (0) 208 865 1654
Claims can be submitted online at: columbusdirect.com/claim
FreeSpirit
Call: +44 (0) 239 241 9837
40+ Combined Services Annual Travel Scheme (for participating military associations)
Call: +44 (0) 1608 641 351
Call +44 (0) 20 3869 1108 (international medical assistance)
Frequently Asked Questions
The information you need is listed on this page and will be in your policy documentation. If you still need help contact the team on 01243 817777.
It’s useful to have your policy number and service number for any claims. When reporting a claim on any product a claims handler will want to know what happened and when, plus what you’re claiming for.
This all depends on the nature of the claim and how complex it is. On our military kit, contents and personal possessions product, the majority of claims are settled in 30 days and have a 9/10 customer satisfaction score*
*Customer satisfaction report carried out by HCCI Claims
Discover Our Other Products
Buildings and Contents Insurance
Homeowner or private renter in the military? Get £2k kit cover included with your home insurance. You could also save 15% on a combined Buildings & Contents Policy and get up to a 30% no-claims discount.
Military Life Insurance
Military life insurance is the most important form of protection helping you to protect those who matter if you are no longer able to.
Speak to a life insurance expert and get protected properly with a policy suited to your budget and your needs.
Personal Accident Insurance
How would your family cope financially if you were involved in a fatal or life-changing accident? Trinity’s personal accident insurance covers you for the unexpected, with sports and activities covered, starting from £9.21 a month.