01243 817777 hello@talktotrinity.com

We aim to provide a professional, first class service. If however, our service does not meet your expectations, in the first instance please contact us in writing to:

Chief Executive Officer
Trinity Insurance Services Ltd

Metro House, Northgate, Chichester, West Sussex PO19 1BE

or by telephone on +44 (0) 1243 817777
or by email to complaints@talktotrinity.com

In all cases please quote your policy reference or quotation reference number. Our complaints procedure is available upon request.

If you remain dissatisfied after receiving our final response to your complaint, you may have the right to refer your complaint to the Financial Ombudsman Service, free of charge – but you must do so within six months of receiving our response. If you do not refer your complaint in time, the Ombudsman will not have our permission to consider your complaint and so will only be able to do so in very limited circumstances.

The Financial Ombudsman can be contacted at:

The Financial Ombudsman Service
Exchange Tower
E14 9SR

Email: complaint.info@financial-ombudsman.org.uk

Tel: 0800 023 4567 or 0300 123 0123 for mobile users

Making a complaint will not affect your legal rights.